Book Review: Making Robust Decisions

I just finished reading Dr David Ullman's new book, "Making Robust Decisions". The book is a discussion of the challenges of making complex decisions, especially those with alternatives and uncertainty, and a methodology/software platform for approaching these kinds of decisions....

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Live from Teradata (almost) - Improving Customer Experience with EDM

I presented at Teradata Partners today on the topic of using enterprise decision management to improve the customer experience. Essentially I proposed that using technology like business rules and analytics to improve the moments of decision when interacting with a...

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Operationalizing Decision Yield - selecting between investments

A number of previous examples introduced Decision Yield, discussed how to develop questions to measure it and then how to operationalize it in a performance auditor by measuring performance over time.Decision Yield can also be used when you have a...

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What would YOU call the unit of Decision Yield?

Ian Turvill and I were thinking about Decision Yield and wondering what the (unofficial) "unit" of Decision Yield should be. If you have ideas please send them to me or post them as comments and Ian and I will post...

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Operationalizing Decision Yield - measuring performance over time

A number of previous examples introduced Decision Yield, discussed how to develop questions to measure it and then how to operationalize it in a performance audit. If your concern with a decision is to ensure that you maintain or improve...

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Operationalizing Decision Yield - Creating and Applying the Decision Performance Audit

Posted by Guest Blogger, Ian Turvill. Yesterday, I described how you could - in theory - develop a set of questions to measure Decision Yield for any decision-making process. Today, I'm going to describe the practical application of those questions...

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Here's a quick way to get more automatic loan decisions

Chris Pratt at Financial Insights pointed me at a nice little piece she wrote on Auto Lending - Advice for Lenders Intent on Marketing Automobile Loans Direct-to-Consumers: Don't Tug on Superman's Cape(fee or subscription required). I was struck by a...

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Here's a Method Insurers Are Using to Find Millions of Dollars in Avoidable Claims

Posted by Guest Blogger, Ian Turvill. I just wrote an article on the use of Enterprise Decision Management to eliminate losses due to "claims leakage" in insurance. (See "EDM plugs the claims leakage dam".) It appeared in recent online and...

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Operationalizing Decision Yield - Defining the questions

Several of our posts (like this overview) have talked about using "Decision Yield" to measure the efficiency and effectiveness of decision-making. But how do you about adding some "meat" to this concept? Well to use it you first need to...

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Decision Yield - an overview

What is Decision Yield One of the challenges in adopting Enterprise Decision Management is measuring the ROI. Sometimes organizations find that a focus only on costs saved does not yield enough of a return to justify the investments required for...

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