Live from Gartner Symposium ITxpo - BPM Technology Selection: How Solutions Are Evolving

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Last session before I have to leave for the airport. Jim Sinur presented on BPM Technology Selection: How Solutions Are Evolving BPM requires a methodology or...

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What do outsourcing and self-service have in common?

I saw this article on Self-Service and Outsourcingby Allen Bonde and Alan Winters over on destinationCRM and it made me think about discussions I have had with Allen in the past around using Enterprise Decision Management to automate and improve...

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New article on business rules and process commoditization

I have another article on BPM Institute today - Business Rules and resisting the commoditization of process. Enjoy.

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Insurance Companies can outsource processes and differentiate them too

Mark Cecere over at Forrester just published this piece Process-Oriented Insurance Will Drive BPO(subscription required) and he makes some great points about the potential for BPO in insurance. Regular readers of the blog will know that I believe strongly that...

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Top posts on BPM, SOA, CEP, BAM and business rules

Continuing the analysis and got this list is of ones related to business process, SOA, CEP and related topics. Here goes: Are BPMS and BRMS complementary or not? There are a number of posts on this topic including this one...

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The future of Insurance needs EDM

I saw this report on the IBM site the other day - Insurance 2020: Innovating beyond old models. It had some interesting predictions in it, especially since it took a longer time horizon than is typical in these kinds of...

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Live from InterACT: Decisions On Call: How the Decision Service Provider (DSP) Model Works

Posted by Guest Blogger, Ian Turvill From Fair Isaac's InterACT Conference, San Francisco, CA Well, as promised, I'm plugging the gap on a description of the "Decision Services Provider" model. James just delivered a presentation on this topic at InterACT,...

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Making New Friends, A Million Consumers at a Time

My colleague at Fair Isaac, Jeff Zabin - noted marketing author and bon vivant - has been publishing a quarterly newsletter for Fair Isaac's Precision Marketing Group. Aptly it is called Marketing Decisions, since it focuses on the application of...

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BPO growing, needs EDM perhaps to grow faster

This article in ComputerWorld made me think about EDM and BPO again - BPO Deals Increase, but Users Face Hurdles. Two things struck me particularly: If BPO vendors offer more and more standard processes then those that allow their customers...

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The future of BPO includes business rules

David Margulius wrote a nice piece on BPO in InfoWorld recently - The great business process handoff. I have blogged a couple of times about the value of business rules when considering business process outsourcing but a couple of comments...

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