« December 2007 | Main | February 2008 »

Making it actionable with EDM

(Posted by guest blogger, James Taylor) The Performance Guys had a post today titled "But is it "Actionable?" in which they discuss the general trend towards what is called "pervasive Business Intelligence" - that is, BI everywhere and for everyone....

Full Post "Making it actionable with EDM" »

Customer Interaction Management needs EDM

(Posted by guest blogger, James Taylor) It seems to be customer interaction week (month) on my blogs. Today I finished reading an article that prompted this post - Service-Oriented Customer Interaction Management by Ashutosh Roy of eGain. There was a...

Full Post "Customer Interaction Management needs EDM" »

Using EDM to improve the customer experience

(Posted by guest blogger, James Taylor) Dale Wolf had a post this week titled "9 Steps to a Valued, Differentiated and Consistently Delivered Customer Experience". It was a very useful list and it seemed to me useful to map Enterprise...

Full Post "Using EDM to improve the customer experience" »

Wonderful new columnist on DM Review

(Posted by guest blogger, James Taylor) For those of you who don't get DM Review magazine in your mailbox, you might want to check out a great new DM Review columnist - me! The column is called Smart (Enough) Business...

Full Post "Wonderful new columnist on DM Review" »

Using EDM to deliver event-based marketing

(Posted by guest blogger, James Taylor) Adam Sarner at Gartner published Five Steps to Successful Event-Triggered Marketing last week. The abstract of this paper says: Successful event-triggered marketing is a process of identification, categorization, monitoring, optimizing and executing. Marketers that...

Full Post "Using EDM to deliver event-based marketing" »

Another survey

(Posted by guest blogger, James Taylor) I just noticed that a recent comment had another interesting looking survey, this time from Troy University on “Decision-Making Using Systems and Technology”. Check out this link: http://deploy.ztelligence.com/start/index.jsp?PIN=139TGFXP77F85 and don't forget this one if...

Full Post "Another survey" »

Getting Started with Adaptive Control

(Posted by guest blogger, James Taylor) As I talk to more companies adopting EDM (and more companies delivering it), it is increasingly clear that the role of adaptive control cannot be understated. Simply put, adaptive control is the systematic testing...

Full Post "Getting Started with Adaptive Control" »

Banks need more than workflow

(Posted by guest blogger, James Taylor) I was pointed to a new site this week - Gonzo Banker - and in particular to this article on Workflow: The Killer App. While I enjoyed the article, I do think that the...

Full Post "Banks need more than workflow" »

A survey for you to take

(Posted by guest blogger, James Taylor) A contact of mine (Nimish Shah) is currently doing a Masters in Computing in the U.K. His research project deals with software tools used to mange business rules and he is looking for some...

Full Post "A survey for you to take" »

Vaguely Shameless Commerce: Sign Up for InterACT - The Smarter Decisions Conference

If it seems as though your world is spinning faster, you’re not alone. Credit managers and insurers throughout Europe and around the globe face rising levels of uncertainty, increasing regulations and higher levels of demand from consumers. The risks are...

Full Post "Vaguely Shameless Commerce: Sign Up for InterACT - The Smarter Decisions Conference" »

Gartner’s 2008 Predictions Include Bright Future for Enterprise Decision Management

Gartner recently issued two “Predicts: 2008” reports highlighting their expectations for Enterprise Architecture and the Business Process Management Suites (BPMS) Market. Both recognize noteworthy and highly complementary trends reflecting the value of Enterprise Decision Management (EDM), particularly Business Rules Management Systems (BRMSs) supporting EDM principles.

Full Post "Gartner’s 2008 Predictions Include Bright Future for Enterprise Decision Management" »

Search Site


  • dmblog.fico.com

Subscribe

  • enter your email

Upcoming Events

  • FICO Tools & Analytics User Forum 2012
    BERLIN: September 11-12, 2012 LONDON: September 18-19, 2012 Gain new insights for improving business performance through advanced analytics and decision management tools.