« Insurers Focus On Attracting And Retaining Customers | Main | New Blog design »

Customer-led Services at UC Berkeley

Last night I gave a presentation to Bob Glushko's class on Services Sciences, Management and Engineering. It was a lot of fun and I got some great questions from the students. In particular the discussion around privacy and around who owns information about your behavior was fascinating. It seems like a very interesting class.

Anyway, here are the slides and the links I suggested the students read as a prequel to the slides:

First time on the EDM blog?
Subscribe to the EDM blog feed or check out some other recent posts:


TrackBack URL for this entry:

Listed below are links to weblogs that reference Customer-led Services at UC Berkeley:


Bob Glushko

Thanks again for coming to Berkeley to speak in our Services Science lecture series. The millions of readers of your blog might be interested in seeing who else has spoken this semester so let me point them to the web page that has the schedule and presentations:

The comments to this entry are closed.

Search Site



  • enter your email

Upcoming Events

  • FICO Tools & Analytics User Forum 2012
    BERLIN: September 11-12, 2012 LONDON: September 18-19, 2012 Gain new insights for improving business performance through advanced analytics and decision management tools.