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Speaking on personalization at Content Week 2007

I am presenting on Extreme Personalization for Markets of 1 at Content Week 2007. The session will cover developing micro-segmentation and other advanced analytics, technologies for personalization such as business rules, collaborative filtering and how to deliver the right content,...

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Precision marketing with EDM

I saw an article by Leslie Ament over on DM Review today - "The Precision Marketing Imperative". Leslie introduces some of the key concepts behind precision marketing and has this great definition Driving continuous performance improvement through the use of...

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Building a nimble organization with EDM

Hugh Taylor (no relation), with whom I am giving a webinar on "Agile Compliance" tomorrow pointed me at a McKinsey report "Building a nimble organization" in the McKinsey Quarterly (subscription required). This McKinsey report defines nimble organizations as having agility...

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Business Intelligence 2.0 and Enterprise Decision Management

I have been reading a few things on "BI 2.0" and it made me wonder about the phrase and about the differences, or similarities, between BI 2.0 and EDM. I know Charles Nicholls of SeeWhy and read his nice little...

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Article on SOA and business rules

I recently wrote an article on SOA and business rules for Thomas Erl's new magazine website SOA Magazine. Thomas is well known as an author on SOA and the site has some great articles. You can subscribe to an RSS...

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Agile Compliance - upcoming webinar

Hugh Taylor and I are presenting Agile Compliance with Rules and SOA at an Intelligent Enterprise TechWebCast. I look forward to "seeing" you there. Technorati Tags: business rules, SOA, compliance

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If you think people buy from people, think again

Interesting presentation by Henry H. Harteveldt of Forrester on "Creating Emotionally Engaging Digital Experiences" at the Consumer Forum 2006 What strikes me about this is the extent to which electronic interactions are going to drive the customer experience. This proliferation...

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Poor decision-making has consequences

Teradata conducts an annual survey around analytics. This came out a while back and was summarized in a press release - More Decisions, More Complexity, More Data: Teradata Survey Validates Global Phenomenon. There were some conclusions in this report that...

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Automating and improving pricing in banking

I saw this piece on "Best Practices in Customer Management: Some New Methods Breaking Out" by Kathleen Khirallah over at Tower Group. Kathleen is always a thoughtful writer and this piece was no exception. One of the take-aways struck me...

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Article on analytically-driven processes

There's a great article on Coming Soon: The Analytically Driven Process in the DM Review newsletter this week. Of course, I wrote it so I would say that wouldn't I... If you like it you might like this post from...

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Delphi Business & Process Innovation Summit

I have been attending the Delphi Business & Process Innovation Summit this week and blogging over on ebizQ. Here are the links if you are interested. Live from Delphi - The Road to Agra Live from Delphi - Using Process...

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New podcast on EDM

I was interviewed on Officer Outlook again recently, this time on Enterprise Decision Management (EDM). You can listen to it online on the Outlook Series site or download it as a podcast from Decisions Podcast. BTW you can subscribe to...

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Shameless Commerce - a European EDM conference

For those of you in Europe you might want to check out the forthcoming conference on decisioning that Fair Isaac is going to be running - InterACT Lisbon, February 27th - March 2nd. InterACT involves presentations from Fair Isaac experts...

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Free webinar with Tom Davenport on analytics

The folks at Aquent let me know that they are sponsoring a webinar with Professor Tom Davenport (about whom I have blogged about his writings and about his presentations) author of “Competing on Analytics: Move Faster, Accomplish More, and Avoid...

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Rules Management Solution Powers Customer Incentive Program

A case study as published in Enterprise Systems Journal about Avnet - Rules Management Solution Powers Customer Incentive Program. This case study covers how a Blaze Advisor customer built a rebate management system. A great story of a project paying...

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Congratulations to our friends at Ohio Casualty

Ohio Casualty was honored with Elite 8 status this year by Insurance and Technology magazine. Ohio Casualty are a long time Blaze Advisor business rules customer and use Blaze Advisor to validate data entered in the PARIS XP system described...

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Predictive Analytics in the news

I was struck today by three pieces on predictive analytics First there was a piece in Computerworld "QuickStudy: Predictive Analytics". This was a pretty nice introduction to predictive analytics (though not as good as my FAQ on the subject of...

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Live from Gartner Symposium ITxpo - BPM Technology Selection: How Solutions Are Evolving

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Last session before I have to leave for the airport. Jim Sinur presented on BPM Technology Selection: How Solutions Are Evolving BPM requires a methodology or...

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Live from Gartner Symposium ITxpo - Impressions from the expo

I am attending Gartner Symposium and ITxpo this week and blogging as I go. This post is based on my reaction to exploring the show floor this year. I have to say I was surprised by the lack of "energy"...

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Business rules and GRID computing

I was chatting at Gartner ITxpo with our friends at Appistry. They have been doing some work to get Blaze Advisor, Fair Isaac's business rules management system, running on their GRID product, Appistry Enterprise Application Fabric. They took a standard...

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Live from Gartner Symposium ITxpo - Java and .NET – You Can’t Pick a Favorite Child

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Mark Driver presented on Java and .NET – You Can’t Pick a Favorite Child Technology and application development platforms matter as need to slash time to...

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Live from Gartner Symposium ITxpo - Analytics: Action Based on Integrating Processes and Applications

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Gareth Herschel presented on Analytics: Action Based on Integrating Processes and Applications. A disappointing crowd to one of the presentations I thought looked most interesting. Maybe...

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Live from Gartner Symposium ITxpo - Driving the Customer-Centric Enterprise

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Scott Nelson presented on Driving the Customer-Centric Enterprise. He started with some predictions: Large scale CRM projects come back Build your own composite CRM application Single...

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Live from Gartner Symposium ITxpo - Real-World Experience in Applying Business Intelligence to Business Processes

I am attending Gartner Symposium and ITxpo this week and blogging as I go. I justed presented on Real-World Experience in Applying Business Intelligence to Business Processes. Here's the presentation I gave To recap: BI has value but not enough...

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Live from Gartner Symposium ITxpo - The New Business Architecture: Enterprise Architecture and BPM

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Robert Handler presented on The New Business Architecture: Enterprise Architecture and BPM. Robert made some interesting points Automating a bad process is bad, automating a good...

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Live from Gartner Symposium ITxpo - Enterprise Risk Management: The Benefits of Risk

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Christine Adams, French Caldwell, John Bace, and Rich Mogull presented on Enterprise Risk Management: The Benefits of Risk. They talked and answered questions on risk, risk...

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Live from Gartner Symposium ITxpo - Business Intelligence, Business Process Management and Information Management Market Directions

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Donald Feinberg, Jim Sinur, Kurt Schlegel, and Ted Friedman presented on Business Intelligence, Business Process Management and Information Management Market Directions I have been looking forward...

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Live from Gartner Symposium ITxpo - thoughts on the keynote (second hand)

I am attending Gartner Symposium and ITxpo this week and blogging as I go. This post is based on a couple of comments made to me by the CNBC Europe team about the keynote. Firstly Gartner claim that 80% of...

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Live from Gartner Symposium ITxpo - Previewing My Session

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Tomorrow at 12:15 I will be presenting on Real-World Experience in Applying Business Intelligence to Business Processes I thought I would write a short preview to...

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Live from Gartner Symposium ITxpo - AD Overview: Assembling, Buying and Constructing—The ABCs of Delivering Software Solutions

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Dale Vecchio and Matt Hotle presented an AD Overview: Assembling, Buying and Constructing—The ABCs of Delivering Software Solutions Often the key question customers ask is "how...

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Mobile monitoring in healthcare

I saw this article on monitoring diabetes in the Arizona Republic. This use of mobile technology to continuously monitor patients in a home/office/non-medical setting is going to be big trend in the coming years. I know of other companies using...

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Book Review: Semantics in Business Systems

Dave McComb's book is both interesting and depressing - having read it you are amazed any information system ever works! It's a little like reading "The Design of Every Day Things" or "The Mythical Man Month". They are great books...

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Decision Support and Decision Management

Dan Power recently interviewed me on the differences between Decision Support Systems and Enterprise Decision Management. Enjoy.

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Deploying analytics - what do people do?

Interesting poll over on KD Nuggets on data mining deployment. I was struck by a number of points: About 40% publish a research paper and I suspect most of these do not deploy the results. This probably reflects the large...

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Some thoughts on trends in predictive analytics

David Raab has a new article in DM Review on "New Trends in Predictive Analytics". David correctly identifies that many of the techniques using in predictive analytics, or data mining, are not that new (there are some like the genetic...

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Good agile, bad agile

I saw this article on good agile v bad Agile and thought it was funny, provocative and worth linking to. I have no particular comment, although lots of other people do! Anyone interested in how rules and Agile go together...

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Book Review: The business rules revolution

I was lucky enough to get pre-release access to Barb von Halle's new book, The Business Rules Revolution, so I thought I would post a review. The book is being published by HappyAbout publishers and you can but it directly...

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Why use EDM for call routing vs say using a BPM tool?

I got a question in a comment the other day on the use of Enterprise Decision Management (EDM) for call routing. The particular question was why/when to use EDM for call routing instead of a BPM tool but it could...

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Business rules market on fire

Well IDC published their recent report on the business rules market - you can get details from IDC - but essentially the market is growing fast, especially compared to other application development markets. If any of the vendors buy reprints...

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