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Turning Transactions into Decisions with EDM

Rob Karel and Keith Gile of Forrester recently published a report on "Turning Transactions Into Decisions". This was mostly about data integration options in operational BI situations but as I read it I found some interesting tidbits. They make the...

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Great article on business rules and business process

Bruce Silver just wrote a great article on Intelligent Enterprise "Analysis: Where Rules Management and BPM Meet". Highly recommended for anyone interested in the ongoing debate around business rules and business process. Technorati Tags: BPM, BRE, BRMS, business process management,...

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Customer-centric IT requires enterprise decision management

I was reading "How to Prepare IT for the Customer-Aligned Enterprise" by Michael Maoz of Gartner and thought he made some great points. The impact on IT planners is that they will need to work more closely with business owners...

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Is there really ANY ROI from BI?

I have been talking with folks a lot about the issue of return on investment (ROI) when it comes to Business Intelligence (ROI) and, quite timely, I saw this report from Knightsbridge about the ROI of Business Intelligence when I...

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"Decisions - The Podcast VII" - This time it's predictive!

Posted by Guest Blogger and Smooth Talker, Ian Turvill Predictive analytics are an essential element of Enterprise Decision Management. In the latest edition of Decisions, Fair Isaac's podcast on all matters relating decision automation, I address a number of key...

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Blog survey results

Thanks to everyone who responded to the blog survey - got a few interesting results. Most of the responders use the RSS feed, followed by email and "couple of times a week" No big surprise as those who are regulars...

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Marketing and Customer Segmentation Becoming Top Priorities Among P&C Insurers

Posted by Guest Blogger and Marketing Sage, Ian Turvill A report published by Gartner's Kimberly Harris-Ferrante today indicates that: Marketing and customer segmentation have become top priorities among property and casualty insurers. Insurers should tightly integrate customer data and marketing...

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Posts from the Brainstorm conference

I have been at the Brainstorm conference today and yesterday and blogged continuously (on the other blog). Here are the links if you want to read the posts: Live from Brainstorm - BPM/BR Method: Critical Success Factor for the Agile...

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Live from Teradata (almost) - Improving Customer Experience with EDM

I presented at Teradata Partners today on the topic of using enterprise decision management to improve the customer experience. Essentially I proposed that using technology like business rules and analytics to improve the moments of decision when interacting with a...

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Live from Teradata Partners - Tom Davenport

I'm at the Teradata Partners conference, just for today, and to have just listened to Tom Davenport (about whom I have blogged before, most recently in this post on decision automation). Tom presented on competing on analytics. Now at Teradata...

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Last chance for the survey

Last day to respond to my survey on likes/dislikes on the blog - http://www.zoomerang.com/survey.zgi?p=WEB225MZ6RJRFG

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Using decisioning to build the bank of the future

I have had some interesting discussions recently around Enterprise Decision Management and banking. These led to the posting"A banking story". It seemed to me, though, that I could articulate more clearly how a The Bank of EDM might act. So,...

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If 5% of business is unique, is it all decisioning?

Shai Agassi recently presented on SAP's roadmap and one of his key points was how much of business was common. As CRMchump said: “"Dive strategic differentiation" got a bit more play from Agassi, who interestingly claimed that "more than 95...

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Using knowledge management and business rules to avoid testifying to congress

Great post by Rolando Hernandez about Knowledge Management is Key to Preventing Brain Drain. BP found out the hard way.He uses some nice contrasting stories about BP's problems with its oil pipeline, caused in part by a failure to manage...

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Moving to "smart" composite Enterprise Marketing Management applications

Kimberley Collins over at Gartner recently wrote a piece on Enterprise Marketing Management: Moving from Suites to Composite Applications. I found this interesting as the interaction of marketing decision management and marketing management software is a regular topic of conversation...

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Enterprise Data Warehouses and decision management

Nice article by some folks from Teradata on DM Review today - The New Core Competency of Every Business: Exploiting the Power of Enterprise Intelligence. Judy and Duncan summarize the key value proposition of enterprise intelligence. I particularly liked the...

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Business rules standards - where are we now?

I thought I would include a short note for everyone as to the standards work around business rules. The absence of real standards in the business rules space has long been identified as an issue preventing broad adoption and, as...

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Tell me what you like about the blog (please)

I set up a Zoomerang Survey and I would REALLY appreciate if you would take it and tell me what you think of the blog. I am engaged in some redesign of the blog and would love to know what...

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Automating decisions can improve your health

I saw this post on Yahoo about how an Internet system helps with asthma control. One quote in particular struck me "Self-assessment and self-management are the goal". Absolutely. Automating decisions is a key part in how healthcare providers can reach...

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A banking story

Old Way: A colleague of mine gave me this story regarding dealing with a large US bank. The story has a number of points where things could be different, so bear with me. He had recently sold his house and,...

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Dig yourself out of the requirements tarpit

I saw this piece by Carey Schwaber of Forrester today - The Root Of The Problem: Poor Requirements. My regular readers will know that I have strong opinions about requirements, so much so that I have a whole section on...

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Your strategy can be confidential, proprietary and driving every employee's actions too

Great article in InfoWorld by David Margulius Business strategy, meet execution in which he links to a study on the problem with getting from strategy to execution. I particularly liked this comment in the study: "Most devastating, 95 percent of...

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Now you can use agile methods and business rules together

I wrote a little article on the use of business rules in the context of agile methods to deliver true business agility for InfoQ recently - Agile Business Rules. Deborah Hartmann also wrote a nice introduction When and How to...

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What do outsourcing and self-service have in common?

I saw this article on Self-Service and Outsourcingby Allen Bonde and Alan Winters over on destinationCRM and it made me think about discussions I have had with Allen in the past around using Enterprise Decision Management to automate and improve...

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Replacing bad judgment with good math...

The study on the potential for "non-traditional" data in insurance risk modeling described in this article will be very interesting and it makes perfect sense to test this data. Indeed the need to find ways to predict risk in groups...

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You too can improve underwriting while reducing costs

Great article in Insurance Networking News today on "Auto Club Group Blazes New Trails" in which Mike Koscielny talks about how a business rules management system (Blaze Advisor) was the foundation of an new and improved underwriting process at Auto...

Full Post "You too can improve underwriting while reducing costs" »

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